Dunkin' Donuts - 4632 Lincoln Highway, Matteson

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Reviews about Dunkin' Donuts

• Sherrie Pearson
  ★ ☆ ☆ ☆ ☆
  Customer service is horrible. I live right in back of the store but because of the poor customer service I will happily drive to Homewood to get my coffee. The last several times I've gone through drive thru I have not received a greeting. The cashier instantly tells me the amount I owe, takes my money and hands me my order, without even a thank you (even when I try to encourage a proper response by my actions of smiling and saying hello and thank you). The cashiers are to busy having conversations with their co-workers about how horrible management is to even notice my greetings. The last two occasions I've found out, through the cashiers conversations with their co-workers that management is "petty, doesn't know how to manage a store, doesn't get things fixed when management knows things are broken and request staff to text them instead of calling about issues at the store even though management tells them not to use their cell phones at work." I shouldn't know all of this. I try so hard to shop in my neighborhood, but when these stores are hiring workers with poor customer service I can't do it.

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Nearest organizations

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